SHIPPING AND PROCESSING TERMS
Our processing time is usually 1 day but can be up to 1-3 business days depending on our volume, although it is not guaranteed. We do not guarantee shipping times regardless of the shipping method selected. All goods are shipped USPS Origin FT Lauderdale Florida. Ownership of packages turned over to the shipping carrier transfers to the buyer. We are not responsible for lost, held, or damaged packages. We are not responsible for mis-delivery errors via carrier, or incorrect shipping info. Shipping is a service you purchase from the carrier along with your order from us, so any shipping issues must be handled by shipping carrier.
USPS is currently experiencing some delays due to the pandemic. They are also not properly scanning packages and updating tracking. If your package tracking says “Acceptance Pending” that means that your package has been dropped off and accepted, but has not been updated since then. This is normal and does not signal a problem with your order.
If your package has been marked as “Delivered” by the shipping carrier, but you do not have the package, please contact the shipping carrier as they may be able to locate your package for you or give further details. We can not confirm whether or not the package was actually delivered and we are not responsible for stolen packages.
Please Note shipping speed selected does not change the processing time! It just changes how your item will ship after it is processed in the stated time. We are responsible for your new purchase until it reaches the shipping carriers hands. If your order has not been delivered within 28 business days from the date you ordered, this is unfortunately normal at this time and we are not able to do anything to speed up delivery. We are unable to send replacements for orders or shipping costs for any orders that are inside of the 28 business day window. Most delayed packages end up arriving within this timeframe.
If you experience any issue with order delivery please reach out to use at eric@dirtypennyvapeandale.com for help.
CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at eric@dirtypennyvapeandale.com
Our processing time is usually 1 day but can be up to 1-3 business days depending on our volume, although it is not guaranteed. We do not guarantee shipping times regardless of the shipping method selected. All goods are shipped USPS Origin FT Lauderdale Florida. Ownership of packages turned over to the shipping carrier transfers to the buyer. We are not responsible for lost, held, or damaged packages. We are not responsible for mis-delivery errors via carrier, or incorrect shipping info. Shipping is a service you purchase from the carrier along with your order from us, so any shipping issues must be handled by shipping carrier.
USPS is currently experiencing some delays due to the pandemic. They are also not properly scanning packages and updating tracking. If your package tracking says “Acceptance Pending” that means that your package has been dropped off and accepted, but has not been updated since then. This is normal and does not signal a problem with your order.
If your package has been marked as “Delivered” by the shipping carrier, but you do not have the package, please contact the shipping carrier as they may be able to locate your package for you or give further details. We can not confirm whether or not the package was actually delivered and we are not responsible for stolen packages.
Please Note shipping speed selected does not change the processing time! It just changes how your item will ship after it is processed in the stated time. We are responsible for your new purchase until it reaches the shipping carriers hands. If your order has not been delivered within 28 business days from the date you ordered, this is unfortunately normal at this time and we are not able to do anything to speed up delivery. We are unable to send replacements for orders or shipping costs for any orders that are inside of the 28 business day window. Most delayed packages end up arriving within this timeframe.
If you experience any issue with order delivery please reach out to use at eric@dirtypennyvapeandale.com for help.
CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at eric@dirtypennyvapeandale.com
Return/Refund Policy
At Dirty Penny Hemp co we strive to give you the best product in the market. All of our products sold are made in an FDA approved facility. The products are third-party lab tested. Return/Refund Policy: All standard products "EXCLUDING ALL CBD come with a 30-day, money-back guarantee for new and unopened products based on the delivery date as provided by the shipper.
Shipping policy
Dirty Penny Hemp co products are shipped out same day if order processed by 4pm ET,
Tues – Fri excluding holidays. Valid for standard ground delivery only.
At Dirty Penny Hemp co we strive to give you the best product in the market. All of our products sold are made in an FDA approved facility. The products are third-party lab tested. Return/Refund Policy: All standard products "EXCLUDING ALL CBD come with a 30-day, money-back guarantee for new and unopened products based on the delivery date as provided by the shipper.
Shipping policy
Dirty Penny Hemp co products are shipped out same day if order processed by 4pm ET,
Tues – Fri excluding holidays. Valid for standard ground delivery only.